9 January, 2025
Case Study: Reduce Costs with Teliqon PBX for Growing Call Centers
The bills for some call center solutions tend to rise dramatically when your call center grows, adding more agents to the operations. The question is, how can you expand while avoiding those extensive costs? The solution is surprisingly simple, and we’d like to demonstrate it through the practical case study.
Case Overview: The Costly Reality of Per-Agent Pricing
A mid-sized company with a growing call center of 50 agents struggled with rising costs due to their Cloud PBX provider’s per-agent pricing model. At $79 per agent, their monthly bill soared to $3,950, and each new hire further inflated their budget.
The company needed a scalable and cost-effective PBX solution to address these escalating call center expenses. They sought a system that could reduce costs, maintain reliable call quality, and seamlessly integrate with their existing CRM tools.
Key Challenges the Call Center Faced
As the call center expanded, the company experienced significant challenges.
- Their monthly Cloud PBX bill multiplied 50x, putting a significant strain on budgets.
- Managing multiple licenses per agent created operational inefficiencies.
- The per-agent pricing model made scalability nearly impossible. Expanding operations without skyrocketing costs was no longer feasible.
They needed a solution to reduce costs, ensure predictable pricing, and accommodate future growth while preserving the benefits of a PBX call center, such as high call quality and advanced functionality.
How Teliqon PBX Solves the Problem
To cut the rising call center costs, the company switched to Teliqon PBX, which provided:
1. Fixed Monthly Pricing Per Server
A flat fee of $100 per month, regardless of the number of agents, made costs predictable and affordable.
2. Reliable Infrastructure
Built on Teliqon’s robust systems, the PBX ensured smooth and reliable operations with room to scale.
3. Seamless CRM Integration
Flexible APIs enabled features like direct call handling, click-to-call, and real-time call insights.
4. 24/7 Tech Support
Around-the-clock support ensured a hassle-free setup and smooth ongoing operations.
Cost Savings Breakdown
|
Number of Agents |
Competitor’s Cost ($79/agent) |
Teliqon Cost (Flat $100) |
Monthly Savings |
Annual Savings |
|---|---|---|---|---|
|
10 |
$790 |
$100 |
$690 |
$8,280 |
|
25 |
$1,975 |
$100 |
$1,875 |
$22,500 |
|
50 |
$3,950 |
$100 |
$3,850 |
$46,200 |
By switching to Teliqon PBX, the company saved $3,850 monthly, adding up to $46,200 in annual savings. This reduced their communication expenses by over 94% while maintaining excellent performance and reliability with Teliqon’s stable solution.
The Results Speak for Themselves
After switching to Teliqon PBX, the company:
- Reduced monthly PBX expenses from $3,950 to $100, freeing up the budget for other priorities.
- Expanded its call center freely, with no additional costs for new agents.
- Reduced administrative workload and improved team productivity with simplified license management and seamless CRM integration.
- Enhanced customer satisfaction with high call quality and 99.9% uptime ensured by Teliqon.
The move to Teliqon PBX allowed the company to cut call center costs significantly while improving scalability, efficiency, and reliability.
Why Teliqon PBX is the Smarter Choice for Call Centers
Teliqon PBX transforms cost management for growing call centers by replacing per-user pricing with a predictable, flat monthly fee. This enables companies to save tens of thousands annually while ensuring reliable, scalable, and seamless communication infrastructure.
Want to Achieve Similar Savings?
Contact us today to discover how Teliqon PBX can revolutionize your call center operations!
Arthur Kyselevskyi
