Our Blog

Long hold times frustrate customers – and cost you money. Learn how intelligent callback queues – powered by AI – reduce wait times by 32% and boost first‑contact resolution by 75%. Explore real examples, tools, and tips to modernize your support with call center AI solutions.

Understand the differences between SIP and WebRTC communication protocols to pick the right one and optimize your business’s voice communication. Discover their benefits, use cases, and how Teliqon can help you choose the best fit for your needs.

Explore contact center solutions — on-premise, cloud, and hybrid — and their features like CRM integration, analytics, and scalability. Discover trends like AI, omnichannel communication, and personalization. Transform customer interactions with Teliqon’s innovative, scalable solutions.

Why make customers sit on hold when you can let them hang up – and still hold their place in line? Call-back technology transforms the waiting experience, giving your clients control and showing them you value their time.

The bills for some call center solutions tend to rise dramatically when your call center grows, adding more agents to the operations. The question is, how can you expand while avoiding those extensive costs? The solution is surprisingly simple, and we’d like to demonstrate it through the practical case study.

Tired of long hold times and frustrated customers? Intelligent callback queues use AI to cut wait times by 32% – and improve first-call resolution by 75%. See how they work, where they shine, and what it takes to get started.

Think VoIP is too technical? Think again. This guide shows how anyone – even without an IT background – can set up modern business telephony in under a day. Learn how Teliqon helps small teams and growing businesses launch, scale, and manage calls effortlessly – using nothing but a browser.

If your team makes hundreds of calls but struggles to connect or convert, tracking the right outbound metrics can change that. This article breaks down the 10 key outbound call center metrics – from Answer Success Rate to Cost per Acquisition – so you can boost performance, cut waste, and close more deals.

Inbound call centers live and die by speed and clarity, and the best way to stay on track is by measuring the right things. This article breaks down the top metrics that show how well your team is handling calls – from first response to resolution.

Inbound call centers live or die by speed, efficiency, and how smoothly agents resolve issues. This piece shows how to cut wait times, improve first-call resolution, and reduce transfers so customers leave happier – not frustrated. With tools like Teliqon’s Cloud PBX, businesses can route calls smarter, integrate with CRMs, and give agents the data they need to keep service fast and reliable.