Omnichannel Customer Service Solutions
Stop losing leads to scattered tools, misaligned teams and cross-channel confusion. Teliqon’s omnichannel customer service unify calls, messages, and CRM workflows – so your support and sales teams stay efficient, connected, and in control.
Improve your team
What is Omnichannel Customer Service and Why it Matters?
Benefits of Integrated Omnichannel Strategy
Know the Whole Story, Every Time
With a single customer view, your team sees the full history of every interaction – across voice, SMS, Facebook Messenger, WhatsApp and chat – so they can step in with context, not confusion. It means fewer dropped balls and more meaningful conversations.
Stay in the Conversation
Customers aren’t thinking about channels – they just want fast, helpful support. With seamless switching across channels, they can move from live chat to a call or follow up by SMS, and your agents pick up right where the last message left off.
Help Teams Work Smarter, Not Harder
When everything runs through one system, your agents waste less time juggling tools and more time helping people. That’s how improved agent efficiency turns into faster resolutions, lower burnout, and better outcomes for everyone.
Speed That Customers Feel
Your clients don't like waiting – especially when they need help. With faster workflows and better routing, you get shorter response times that drive higher CSAT scores, better reviews, and more loyal customers coming back, multiplying your profit.
Features of Teliqon Omnichannel Communication Platform
Unified Inbox for All Channels
Bring every conversation into one clean workspace – whether it’s chat, email, voice, or social media. Teliqon’s omnichannel communications inbox gives your team full context and immediate access, so they can reply faster and with fewer handoffs.
Real-Time Agent Collaboration
Agents can loop in teammates, share notes, and tag messages instantly – without switching tools. Whether it’s sales, support, or IT, collaboration is built right into the flow, reducing delays and making teamwork seamless.
Built-in Analytics of Your Customer
Get clear visibility into how customers move between channels and touchpoints. Map out every step, so you can spot friction, fix gaps, and optimize the customer journey with confidence.
CRM, Helpdesk, and VoIP Integrations
Connect your favorite tools – from Salesforce and Zendesk to your cloud phone system – and streamline your workflow. With Teliqon, data moves with you, not against you.
Call Recording and Transcripts
Review conversations anytime, instantly. We keep a full record of every interaction for quality assurance, training, and compliance – all securely stored and searchable.
Smart Call Routing and Queues
Advanced call distribution ensures every customer reaches the right person at the right time, improving resolution speed and satisfaction.
Click-to-Call and Web Dialer Tools
Agents can launch calls from the same screen they’re messaging on, using WebRTC or SIP. Less time toggling, more time talking – and converting.
Local Presence and Number Management
Use virtual numbers with local area codes in 100+ countries to boost pickup rates and build trust – without the overhead of physical offices.
Business Cases and Industries
Online Retail and E-commerce
Financial and Insurance Services
Healthcare Appointment Systems
SaaS Platforms and B2B Sales
BPOs and Contact Centers
Education and E-learning
Logistics and Delivery Services
How to receive and make calls?
IP phone
Mobile phone
Headset + Computer
Why Choose Teliqon
Customizable and Scalable for Any Business Size
Always-On Support and Expert Implementation
Built for Data Privacy and Compliance
Lightning-Fast Onboarding and Intuitive Interface
Empowering Businesses Across Industries
pricing
Scalable Pricing Tariffs for Every Stage of Growth
Teliqon Starter
Teliqon Business
Teliqon Ultimate
Teliqon Custom
Trust tried and reviewed experts
Logistics
Healthcare
EdTech
Financial Services
Movanta Logistics powers smoother, faster logistics across 20+ countries with Teliqon’s cloud communication suite.
Cirava Care delivers faster, more secure care across its clinic network with Teliqon’s cloud-based communication tools.
Online education provider boosts engagement and speeds up onboarding with Teliqon’s smart communication setup.
Fintech company with worldwide reach streamlines global operations and scales customer support with Teliqon’s cloud-based voice and messaging tools.
Take Your Contact Center to the Next Level in 5 Steps
Book a Discovery Call
Learn how Teliqon’s solutions can enhance communication, efficiency, and sales.
Receive a Custom Proposal
Get a tailored plan with the best Teliqon solutions for your business.
Seamless Integration
Set up Teliqon’s tools in your existing systems for seamless operations.
Maximize Outcomes
Boost communication with high-quality calls, SMS campaigns, and improved
24/7 Support and Optimization
Enjoy ongoing 24/7 support to ensure smooth operations and continuous improvement.
Reach out to Kickstart Your Global Reach!
- Teliqon offers business phones for more than 178 countries.
- Customized rates are available for wholesale customers.
- The final cost may vary.
- Get information about the availability of phone numbers for the country you need.
- Customized terms and rates for your business.
- Feature-rich business telephony for growth and scaling.
- 24/7 technical support.
What is your primary reason for considering a Virtual PBX system?
FAQ
Multichannel means you offer support through different channels – phone, email, chat, etc. – but they often work in silos. An omnichannel customer service platform, on the other hand, connects all channels so conversations flow seamlessly, no matter where they start or continue. It’s the difference between switching tabs and truly switching context.
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