Interactive Voice Response Solutions
Teliqon’s interactive voice response (IVR) services help your business handle high volumes efficiently – so every customer gets through, and no opportunity slips away.
Virtual Numbers in 100+ Countries
Access to 170+ Countries
What is IVR and how does it help your business?
Interactive Voice Response solutions is an automated phone system that answers calls and guides callers using voice prompts or keypad inputs. Instead of waiting for a live agent, customers can choose what they need – like checking a balance, booking an appointment, or speaking to the right department – just by pressing a few buttons.
For your business, IVR saves time, reduces the workload on your team, and ensures that every call gets to the right person quickly. It improves customer experience, cuts down wait times, and keeps things running smoothly even during busy hours.
Why interactive voice response matters
Get Callers to the Right Place, Fast
No one likes being bounced between departments. Teliqon’s smart IVR solutions route calls based on customer input, so people reach the right team on the first try. That means fewer transfers, shorter waits, and less frustration.
Help Your Team Do More Without Burnout
Let IVR handle the repetitive stuff – things like order updates, appointment confirmations, or basic FAQs. Your team spends less time on routine calls and more time solving real problems, without needing to grow your headcount.
Give Customers Smoother Experience
A clear, well-structured IVR menu makes a big difference. With simple navigation, personalized greetings, and options that actually make sense, callers get what they need quickly — and hang up feeling helped, not annoyed.
Keep Costs Down While You Grow
Automating everyday call handling reduces the need for extra hires, lowering overhead. Teliqon’s IVR solutions scale with you: easily add new menus, languages, or CRM integrations through our cloud platform.
Provide Convenience to Your Customers with IVR
Language and Product Choice
Quality Evaluation
Interactive Invitation
Interactive Compliance Menu
Key features of our IVR platform
Teliqon stands out from the rest of interactive voice response service providers. How exactly?
Cloud-Based and Scalable
No hardware needed. Teliqon’s cloud IVR adapts to your needs – from startup to enterprise, saving time and IT resources.
Multi-Language and Region Support
Serve global audiences with localized IVR trees. Offer language options and region-specific routing from the very first prompt.
24/7 Availability Support
Never miss a call: IVR stays active after hours, on weekends, and during holidays. Callers can get info or leave requests even when your team is offline.
Real-Time Call Analytics
Track how callers use your IVR to improve menu structure and fix weak spots: see where they drop off, how long they wait, and which options they choose.
Custom Voice Menus and Flows
Build flexible call flows that match your business logic. Guide callers through options with branded greetings and tailored prompts.
Where IVR is most effective
Customer Support for E-commerce
Handle high volumes of support requests without delays. Use IVR to automate order tracking, shipping updates, and return status, providing instant answers to clients.
Healthcare Appointment Systems
Let patients book, confirm, or reschedule appointments without waiting on hold. IVR reduces administrative load and ensures smoother call handling for clinics and hospitals.
Banks and Financial Verification Flows
Use IVR to verify caller identity, authenticate account access, and route users to the right department for sensitive tasks like card blocking or PIN reset – all while maintaining security and compliance standards.
Telecom and BPO Contact Centers
Manage high call volumes with intelligent routing, multi-language menus, and real-time CRM syncing – perfect for support-heavy teams. IVR also helps segment calls by issue type or priority, improving resolution speed and agent productivity.
Insurance Claims and Policy Management
Allow policyholders to check coverage, file claims, or request documents with guided IVR steps – anytime, anywhere. Reduce agent workload by automating frequent policy-related questions and status checks.
Educational and E-learning Platforms
Simplify communication with students by automating registration status checks, exam schedules, and course-related inquiries. IVR helps educational institutions handle large call volumes efficiently without overloading staff.
How to receive and make calls?
IP phone
Mobile phone
Headset + Computer
Where IVR is most effective
Fully Cloud-Based
Easy Setup and Interface
Flexible APIs and Integrations
Reliable Infrastructure with SLA
Empowering Businesses Across Industries
pricing
Scalable Pricing Tariffs for Every Stage of Growth
Teliqon Starter
Teliqon Business
Teliqon Ultimate
Teliqon Custom
Trust tried and reviewed experts
Logistics
Healthcare
EdTech
Financial Services
Movanta Logistics powers smoother, faster logistics across 20+ countries with Teliqon’s cloud communication suite.
Cirava Care delivers faster, more secure care across its clinic network with Teliqon’s cloud-based communication tools.
Online education provider boosts engagement and speeds up onboarding with Teliqon’s smart communication setup.
Fintech company with worldwide reach streamlines global operations and scales customer support with Teliqon’s cloud-based voice and messaging tools.
Take Your Contact Center to the Next Level in 5 Steps
Book a Discovery Call
Learn how Teliqon’s solutions can enhance communication, efficiency, and sales.
Receive a Custom Proposal
Get a tailored plan with the best Teliqon solutions for your business.
Seamless Integration
Set up Teliqon’s tools in your existing systems for seamless operations.
Maximize Outcomes
Boost communication with high-quality calls, SMS campaigns, and improved
24/7 Support and Optimization
Enjoy ongoing 24/7 support to ensure smooth operations and continuous improvement.
Reach out to Kickstart Your Global Reach!
- Teliqon offers business phones for more than 178 countries.
- Customized rates are available for wholesale customers.
- The final cost may vary.
- Get information about the availability of phone numbers for the country you need.
- Customized terms and rates for your business.
- Feature-rich business telephony for growth and scaling.
- 24/7 technical support.
What is your primary reason for considering a Virtual PBX system?
FAQ
Interactive voice response is a phone system that lets callers interact using keypad inputs. It provides pre-recorded answers, as well as routes and processes calls automatically, improving response times and freeing up your team for more complex tasks.
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