From Friction to Flow: How Quantivo Fixed Their Communication Stack at Scale

Fintech company with worldwide reach streamlines global operations and scales customer support with Teliqon’s cloud-based voice and messaging tools.

20+ countries | 49% shorter wait times | 40% boost in internal response speed

Quantivo Finance is a global fintech company providing digital banking, investment, and insurance services across 20+ countries. With a rapidly expanding user base and operations spread across multiple continents, they needed communication systems that could keep pace with their scale and complexity, especially post-pandemic, when demand for seamless digital service skyrocketed.

As Quantivo expanded its financial services across the globe, the cracks in its communication setup started to show. Calls dropped, teams struggled to stay aligned, and customers were left waiting for answers. What was once a modern fintech operation started feeling sluggish, disconnected, and reactive. It was time for a system that could keep up with their growth, one that brought together all the ways they connect with customers and each other.

That’s when Quantivo partnered with Teliqon to streamline and scale their communication stack, from cloud-based voice systems to automated SMS alerts and global virtual numbers.

Core Pain Points

• Siloed communication – Distributed teams dealt with outdated systems that couldn’t support fast collaboration or remote workflows.

• Inconsistent customer support – Phone, SMS, and CRM platforms weren’t integrated, leading to repeated conversations and lost context.

• No unified platform – Teams were toggling between too many tools, slowing down response times and frustrating both staff and customers.

• Security risks – Sensitive client data moved across channels without proper encryption or compliance controls in place.

• Scaling struggles – As client numbers grew, so did the chaos: manual updates, overloaded support lines, and missed service windows.

• Customer churn – Long wait times and slow resolutions led to complaints, poor reviews, and lost trust.

Teliqon came on board to help Quantivo untangle its communication mess and build a setup that could actually keep up with the business. The goal wasn’t just to fix broken processes – it was to build a communication foundation strong enough to grow with the business.

Using Teliqon’s cloud-based, finance-ready telecom suite, Quantivo implemented a smart, centralized ecosystem anchored by three core layers:

☁️ Cloud PBX – Centralizing Operations, Powering Smarter Conversations

Quantivo swapped its aging on-premise systems for Teliqon’s Cloud PBX – a modern, virtual phone system designed for global teams and sensitive financial workflows.

• Call Routing & IVR made sure customers reached the right department on the first try, reducing back-and-forth.

• Voicemail-to-Email & Call Recording ensured nothing fell through the cracks – and helped with compliance and QA.

• Global Agent VoIP connected teams in New York, São Paulo, and Mumbai via internal calls with zero extra cost.

• High-Availability Setup meant even during service peaks or outages, clients still heard helpful, pre-recorded guidance.

• CRM Sync pushed full call histories into Quantivo’s CRM, giving agents the full picture before picking up the phone.

Cloud PBX became the nerve center for all voice communication, keeping everything from compliance to customer conversations running smoothly.

📲 SMS Services – Fast, Secure Messaging for Clients and Teams

With Teliqon’s Transactional and Bulk SMS tools, Quantivo automated critical updates and cut through inbox clutter with fast, direct messages.

• Real-Time Alerts kept clients in the loop on everything from payment confirmations and OTP codes to fraud warnings and account updates.

• Bulk Messaging made it easy to share policy changes, upcoming events, or service announcements – fast and at scale.

• Employee Updates helped teams stay coordinated with automated shift reminders, alerts, and quick heads-ups across departments.

• Reliable Delivery Across Regions meant messages landed even in places with spotty data or where app-based notifications tend to fail.

• Secure API Integration connected SMS directly to internal platforms – no manual triggering needed.

Teliqon’s SMS services resulted in fewer support calls, higher engagement, and total control over outbound messaging.

🌍 Virtual Phone Numbers – Local Numbers, Global Scale

To boost answer rates and build trust in every market, Quantivo deployed Teliqon’s local phone numbers, giving them local presence in over 100 countries, no offices required.

• Local Numbers increased pickup rates and made support teams feel closer to the customer.

• Toll-Free Lines offered reliable access to legal, compliance, and account services without extra cost to clients.

• Single Dashboard Management allowed the team to assign, replace, or route numbers instantly from one place.

• Custom Department Lines separated high-sensitivity calls (like fraud or legal inquiries) for smoother routing and tracking.

Teliqon’s network of virtual numbers helped Quantivo feel local, even while operating globally.

Within weeks of rolling out Teliqon’s all-in-one communication ecosystem, Quantivo started seeing results – on the phones, in the data, and in their customer reviews. What used to be a messy patchwork of tools turned into one streamlined system that worked together, scaled effortlessly, and just made sense.

Whether it was internal collaboration, outbound campaigns, or compliance, everything ran cleaner and faster – with fewer dropped calls, lower wait times, and better visibility across the board.

📈 Quantifiable Gains That Stuck

• 48% faster internal response times thanks to VoIP calls, smart routing, and centralized communication

• 49% reduction in support wait times after IVR and Cloud PBX optimization

• 32% fewer customer complaints related to miscommunication or delays

• 3x higher outbound call efficiency with Auto Dialer connecting agents only to live leads

• Increased pickup rates by 45% using local phone numbers across key markets

• CRM sync ensured every call, SMS, and note lived in one place – no more lost context

• 99.9% uptime guaranteed by Teliqon’s global infrastructure and failover protection

• Global cost savings from ditching legacy systems and per-agent phone licenses