A Unified, Scalable Communication Ecosystem for Online Education Provider

ZyraLearn is a global EdTech platform offering remote courses in areas like coding, business, languages, and wellness. With students in over 25 countries and thousands logging in each day, the company’s goal is to make quality education accessible – no matter where students are or what kind of internet they have.

As ZyraLearn grew, both in size and reach, it started to face the same challenge many fast-scaling education platforms do: keeping the learning experience personal and responsive while managing support across different time zones, languages, and tech setups.

To keep up, ZyraLearn needed a communication system as flexible and global as its own mission.

Challenge: Scaling Education Without Losing Connection

Despite its rapid success, ZyraLearn was experiencing mounting communication bottlenecks that impacted both growth and learner experience. The existing tools – fragmented ticketing systems, siloed live chat platforms, and scattered country-by-country phone solutions – weren’t built for actual global operations.

Core Pain Points

• Missed inquiries – Calls from potential students were often missed or not followed up.

• Slow support – Students waited too long for help with technical or academic issues.

• Low engagement – Many learners, especially in remote areas, stopped showing up to class.

• Delayed feedback – Instructors struggled to respond quickly to assignments and questions.

• No visibility on at-risk students – The team couldn’t easily tell who was falling behind.

• No backup during outages – There were no clear alternatives if the platform went down.

In short, ZyraLearn’s success had outpaced its infrastructure – and without a scalable, real-time, and globally coherent communication solution, the risk of losing student trust and operational control was growing fast.

To address its growing pains and restore seamless learning experiences, ZyraLearn partnered with Teliqon to overhaul its fragmented communication infrastructure. The goal was not just to fix problems – but to future-proof the platform with tools that could scale intelligently alongside its global user base.

Leveraging Teliqon’s suite of cloud-based, education-ready telecom solutions, ZyraLearn implemented a multi-layered system built on three foundational pillars:

🏛 Cloud PBX (Virtual PBX) – Structuring Chaos, Centralizing Access

ZyraLearn replaced its patchwork of support lines with Teliqon’s Cloud PBX – a virtual, cloud-hosted call center platform designed for flexibility and global coverage.

• Call Routing & IVR directed inquiries to the correct departments (admissions, tech support, academic advising) instantly.

• Voicemail-to-Email & Call Recording ensured no call went unanswered and enabled service quality monitoring.

• Agent-to-Agent VoIP enabled internal staff to call each other free of charge – across borders – boosting collaboration.

• Outage-Ready Voice Menus delivered pre-recorded guidance when the main platform went offline.

• CRM Integration mapped communication histories directly into student profiles, allowing proactive intervention for disengaged learners.

For students in regions with unstable internet, PBX-powered audio classes provided critical continuity where video conferencing failed.

📲 SMS Services – Real-Time Engagement, Made Personal

ZyraLearn adopted Teliqon’s Transactional and Promotional SMS tools to create a direct, always-on connection with students, instructors, and families.

• Real-Time Notifications ensured class reminders, exam alerts, and technical updates instantly.

• Behavior-Based Messaging used learning platform data to automate nudges for at-risk or inactive students.

• Feedback Loops collected student sentiment through quick polls and surveys.

• Parental Updates sent real-time alerts about student performance and emergency changes in schedule.

• Worldwide Presence: SMS delivery worked reliably in low-bandwidth areas, reducing dependency on app-based messaging.

Students received the right message, at the right time, via the right channel regardless of their location or connectivity.

🌍 Business Numbers – Local Presence, Global Trust

To connect with students and parents around the world more effectively, ZyraLearn used Teliqon’s Virtual Phone Numbers. This gave them local phone numbers in every country they operated in without needing physical offices.

• Local numbers made people more likely to pick up, since calls didn’t come from unfamiliar or international lines.

• Toll-free hotlines gave students and families 24/7 access to academic, tech, and mental health support.

• One provider handled all the numbers globally, making billing and management simple.

Students could reach out anytime without worrying about long-distance charges or confusing area codes.

Within just 6 months of implementing Teliqon’s cloud communication infrastructure, ZyraLearn saw measurable improvements across its global operations. What started as a strategic upgrade to fix communication breakdowns quickly evolved into a core enabler of student success, operational efficiency, and international growth.

🚀 Operational Efficiency

• 38% increase in lead conversion rates fueled by faster inquiry responses, localized phone numbers, and intelligent call routing.

• 50% reduction in average support response time thanks to streamlined call handling and integrated SMS alerts.

• 24% fewer missed calls with voicemail-to-email and failover systems keeping support lines responsive 24/7.

👩‍🏫 Student Engagement & Retention

• 22% boost in class attendance is driven by real-time SMS reminders and consistent schedule updates.

• 29% increase in student satisfaction scores reflects faster feedback loops, better communication, and fewer missed touchpoints.

• 19% drop in student dropout rates thanks to early detection of disengagement and proactive outreach via SMS and calls.

🌐 Global Accessibility

• Students in low-connectivity regions attended classes via PBX-powered audio calls, ensuring no one was left behind due to tech limitations.

• Localized business numbers led to higher pickup rates – especially in countries where students were wary of international or anonymous numbers.

• SMS updates worked reliably even where mobile data was limited, keeping learners informed without needing access to the full platform.

🧠 Internal Team Impact

• Instructors delivered feedback faster and more consistently, aided by communication logs and shared notes in the integrated CRM.

• The academic and support teams collaborated across continents using internal VoIP – no telecom delays, no cost barriers.

• Management gained real-time visibility into service quality and student interactions, enabling better staffing and faster decision-making.