From Freight Chaos to Flow: How Movanta Logistics Rewired Logistics with Teliqon

Movanta Logistics powers smoother, faster logistics across 20+ countries with Teliqon’s cloud communication suite.

12% lower fuel costs | 35% fewer support calls | 45% boost in customer satisfaction

Movanta Logistics is a logistics powerhouse operating in 20+ countries, moving freight and managing supply chains for industries like retail, manufacturing, and e-commerce. With thousands of trucks and a vast warehouse network, they help keep goods flowing quickly and reliably across the globe.

As Movanta Logistics’ network scaled, so did the pressure to deliver faster, more reliably, and with greater visibility. Operations were in chaos – scattered tools, missed calls, and slow updates holding teams back. Customers were frustrated. Operations felt clunky. It was clear the communication backbone needed an upgrade.

That’s when Movanta Logistics teamed up with Teliqon to bring everything under one powerful, cloud-based system – voice, SMS, and local phone numbers – all built for speed, scale, and simplicity.

Core Pain Points

Scattered communication – Teams across countries struggled with delays and misrouted calls.

No shipment visibility – Staff couldn’t track inventory or deliveries in real time.

Too many tools – Disconnected systems made it hard to manage workflows or stay aligned.

Slow hiring – HR teams couldn’t reach or onboard new drivers and warehouse staff fast enough.

Frustrated customers – Delivery updates were unclear or late, leading to complaints and churn.

Rising costs – Poor coordination and outdated processes drove up fuel and operations spend.

To address growing pains, Movanta Logistics turned to Teliqon, adopting a comprehensive suite of cloud-based communication tools purpose-built for modern logistics. The solution wasn’t just about replacing phones – it was about creating a unified, intelligent infrastructure that could scale with operations, streamline internal processes, and dramatically improve customer experience.

Cloud PBX – Centralized, Smarter Call Management

Teliqon’s Cloud PBX became the nerve center of the company’s communication network. Unlike traditional phone systems, this cloud-based solution enabled every team – from drivers in the field to customer service agents and dispatchers – to stay connected from any location or device.

• Advanced call routing automatically directed inquiries to the right department or regional hub, reducing hold times and misdirected calls.

• Voicemail-to-email ensured no message went unnoticed, with instant audio-to-inbox delivery for better responsiveness.

• Conference calling and agent dashboards empowered teams to solve problems together, in real-time – whether across cities or countries.

• IVR and auto-attendant systems automated routine inquiries and routed high-priority calls directly to human agents, reducing workload on support teams and improving response times.

Teliqon’s Cloud PBX also offered real-time analytics, helping managers monitor performance, optimize staffing, and identify communication bottlenecks. Seamless CRM integration meant that every call, note, and customer touchpoint was logged automatically – no more jumping between tools or missing critical data.

Transactional & Automated SMS – Real-Time Coordination

To ensure fast, reliable communication beyond voice, Movanta Logistics implemented Teliqon’s SMS services, which included transactional, automated, and reminder-based messaging – all routed through a scalable platform supporting over 150 countries.

• Driver updates via SMS informed about route changes, weather alerts, and urgent delivery shifts, eliminating delays that usually often happen with voice communication.

• Shipment tracking alerts kept customers informed with real-time ETAs and delivery status, drastically reducing inbound “Where’s my order?” calls.

• Staff coordination improved through scheduled SMS reminders for pickups, inventory checks, and shift changes, keeping warehouse operations on point without relying on phone trees.

Teliqon’s SMS API allowed for deep integration with the company’s internal systems, enabling automated messages triggered by workflow events (like a delivery being loaded or a driver arriving at a depot). Faster execution, less manual work, and a more predictable operation were this integration’s results.

Virtual Business Numbers – Local Presence, Global Reach

To further professionalize and streamline external communications, Movanta Logistics adopted dedicated business phone numbers powered by Teliqon’s local phone numbers and toll-free lines.

• Each department – customer service, HR, procurement, regional hubs – has its own contact line, making it easier for clients and partners to instantly reach the right team.

• Local numbers in 100+ countries allowed Movanta Logistics to offer a local presence in international markets – without the cost of setting up physical offices.

• Toll-free numbers offered customers an easy, no-cost way to reach support, improving satisfaction and reducing churn.

• Through Teliqon’s intuitive portal, the company could buy, assign, and manage numbers in real time, with zero setup delays.

Combined with reputation management tools like Teliqon’s phone number verification, Movanta Logistics ensured every outbound call came from a clean, trustworthy number, boosting pickup rates and preserving the brand image.

Just months after rolling out Teliqon’s Cloud PBX, SMS, and virtual number solutions, Movanta Logistics was running faster, more smoothly, and with way more visibility across its entire operation:

Teams finally got in sync

• Internal response times improved by 45%, with instant routing, voicemail-to-email, and conference features keeping teams in sync – from dispatch to delivery.

• With Teliqon’s IVR and auto-attendant, the company reduced call misdirection by 62%, ensuring critical inquiries were answered on the first try.

• Teams could now operate across time zones and countries – without relying on outdated landlines or clunky on-premise systems.

Real-Time Visibility Across the Supply Chain

• SMS updates and real-time alerts let our client drop missed deliveries and routing error rates by 27%, especially during high-volume periods.

• Status-check calls dropped by 35% so that support teams could focus on tasks and inquiries that actually required their expertise.

• Integration with CRM tools enabled live status visibility for both internal and external stakeholders – boosting accountability and trust.

Hiring caught up with demand

• HR used SMS reminders and centralized numbers to streamline recruitment – resulting in a 28% faster hiring cycle for warehouse and driver roles.

• Remote onboarding was made easier through Teliqon’s voice and SMS tools, helping scale the team efficiently during labor crunches.

Operational Savings Where It Counts

• Real-time updates and tighter coordination between dispatchers and drivers helped Movanta Logistics streamline routes and bring fuel costs down by 12%.

• The shift from multiple vendors to Teliqon’s unified platform reduced software and telecom expenses by 28%, eliminating redundancies and consolidating tools.

Support that customers actually noticed

• Customer satisfaction jumped 45% after the team made it easier to get support, added local contact numbers, and kept delivery updates clear and on time.

• With toll-free and local numbers in every major market, call answer rates rose by 22% – and with that, so did customer trust and retention.