Assistance Center Solutions by Teliqon

Your team deserves tools that make support simple. Teliqon’s help desk call center software keeps calls, chats, and customer requests in one place – so your agents can focus on solving problems, not juggling platforms.

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Countries Covered

Сommunication Features

0.00%

Uptime

24/7

Support Availability

What is an Assistance Center?

An assistance center is the hub where all customer requests are handled – calls, messages, and tickets come together in one place. Instead of jumping between scattered tools, your team uses a single platform to track, respond, and solve issues faster. With Teliqon, an assistance center isn’t just a phone line or inbox. It’s a complete help center solution that connects support teams with customers through voice, SMS, and virtual numbers. This makes it easier to cut wait times, boost response rates, and keep every interaction organized and consistent.

Reach out instantly, wherever your clients are

Send a text, make a call, and make sure your agents' efforts are spent productively. Our smart communication tools scale with your business, helping boost customer loyalty, increase revenue, and improve team efficiency.

Cloud PBX

Auto Dialer

Bulk SMS

Integration & API

Virtual phone numbers

Reach out instantly,
wherever your clients are

Types of assistance center solutions we offer

Cloud-based Assistance Centers

Scalable, cloud-native systems built for flexibility. With no hardware required, your team can set up quickly, stay connected anywhere, and rely on stable uptime. Perfect for growing businesses that need a fast start and easy expansion.

On-Premise Assistance Centers

Best for companies that need strict control over data and processes. This setup works well for industries with legacy systems or compliance-heavy policies, giving your team in-house management. Ideal for strong security or regulatory demands.

Hybrid Assistance Centers

Combine the security of on-premise setups with the flexibility of the cloud. A practical option for gradual transitions or organizations operating across multiple regions. Many businesses choose this model to balance control with modern scalability.

Omnichannel Assistance Centers

after teliqon

Local virtual numbers and SMS validation improve answer rates and build confidence.

Key Features of Teliqon Assistance Center

Priority IVR and SMS Alerts

Set urgent cases apart with smart IVR flows and instant SMS notifications. Your team responds quickly without drowning in routine requests.

Multilingual Routing and Templates

Handle support across languages without delays. Automated IVR menus and pre-set SMS templates guide customers straight to the right agent.

Global Virtual Number Access

Offer local, trusted phone numbers in 178+ countries. Customers reach you easily, while you cut roaming and international call costs.

CRM and Ticketing Integrations

All calls, SMS, and case details sync into your CRM or call center help desk software. Every request is logged and tracked, speeding up follow-ups.

Real-Time Analytics and Case Tracking

Monitor queue load, resolution times, and agent performance as they go. Dashboards give you clear insights to improve service on the fly.

Instant Scalability on Demand

During peak loads or mass requests, scale your Assistance Center in minutes. Add channels or agents instantly, with no disruption to existing operations.

Reliable SLA-Backed Uptime

Built on a high-availability infrastructure, Teliqon keeps your Assistance Center online even during heavy loads, ensuring service continuity callers can trust.

Automated SMS Forms and Surveys

Not every case needs a call. Use SMS forms to collect info upfront or surveys to confirm actions, freeing agents to focus on complex cases.

Industry-specific use cases

IT and Managed Services

IT providers can’t afford downtime – every minute counts. With the right help center software, issues get logged, routed, and solved fast, keeping systems stable and clients reassured.

SaaS and Digital Platforms

For SaaS companies, support is part of the product. Assistance centers help onboard users smoothly, answer everyday questions, and resolve bugs without pulling developers away from building new features.

Healthcare and Insurance

In healthcare, response times can directly affect outcomes. Assistance centers manage appointments, claims, and patient support with speed and accuracy that clients can rely on.

Government and e-Gov Platforms

Public services handle thousands of citizen requests daily. A structured support center makes it easier to process calls, tickets, and messages in a transparent, trackable way.

Telecom and Infrastructure

Service interruptions demand instant action. Telecom and infrastructure teams use assistance centers for fast ticketing, clear routing, and reliable coordination between departments.

Education and e-Learning

From course access to tech glitches, students and staff need quick answers. Centralized help centers keep everyone connected and supported, whether learning on campus or remotely.

Finance and Banking

Security and trust are everything in finance. Banks and fintechs use assistance centers to handle transactions, verifications, and fraud alerts with the speed and confidentiality customers expect.

Empowering Businesses Across Industries

Startups

Small Business

Enterprise

Fintech

E-commerce

Retail

Healthcare

Trust tried and reviewed experts

We were looking for a partner who truly understands what it means to scale fast without sacrificing quality. Teliqon became that partner. Their platform helped us streamline communication, boost team efficiency, and stay fully connected no matter where our people were. It’s rare to find a provider that’s both flexible and rock-solid reliable.

Emma Gallagher

CEO, ZephyraEco Dynamics, Clean Tech/Renewable Energy Solutions

With remote teams across multiple countries, we needed more than just a telecom service — we needed a solution that grows with us and protects what matters. Teliqon delivered exactly that. Their responsiveness, uptime, and clarity in communication are game changers for any company that values operational integrity.

Marius Novak

CEO, WorldTreeSolutions Solutions (Estonia)

Honestly, we plugged in Teliqon expecting just another comms layer. What we got was full-stack infra clarity: SIP trunking that doesn’t choke, DID routing that makes sense, and real QoS dashboards we didn’t have to build ourselves. Plus, their recovery flows are solid — failover kicked in before our internal monitors did.

Valentina Ricci

CTO, ProntoLingo Systems, Enterprise Networking / Telco Infrastructure

Teliqon gave us what most vendors promise but rarely deliver — actual stability under scale. Their infrastructure handles spikes like a champ, APIs are extensible, async-friendly, and log everything we care about. We wired it into our CI/CD to auto-provision comms for new pods — devs love it, ops sleep better. Win-win.

Louis Becker

CTO, Omevix AI (Germany)

As a marketer, you’re always balancing performance and cost. Teliqon gave us the perfect mix — powerful tools for SMS and voice, seamless campaign tracking, and insights that help us double down on what works. Our communication is sharper, faster, and finally fully measurable.

Iryna Kovalchuk

Marketing Lead, Neuvoria Commerce, E-commerce SaaS / Performance Marketing

Before Teliqon, tracking follow-ups and call results felt like chaos. Now we’ve got everything in one place (calls, SMS reminders, CRM integration) it just flows. My team spends less time switching tools and more time actually closing deals. Honestly, it's a new better chapter for our sales rhythm.

Marco Ruiz

Sales Lead, Omevix Health, Healthtech / B2C Wellness Services

We were missing way too many leads simply because we didn’t call fast enough, or lost them in the shuffle. Since switching to Teliqon, our response time is sharp, and the call analytics help us coach reps in real time. Plus, the mobile numbers give our team the freedom to work from wherever and still sound local.

Kate O’Donnell

Business Development Manager, Domin & Arquette Capital, Financial Services / SMB Lending

Logistics

Healthcare

EdTech

Financial Services

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Movanta

Movanta Logistics powers smoother, faster logistics across 20+ countries with Teliqon’s cloud communication suite.

12%

Lower fuel costs

35%

Fewer support calls

45%

Boost in customer satisfaction

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Cirava Care

Cirava Care delivers faster, more secure care across its clinic network with Teliqon’s cloud-based communication tools.

Cities

50k+

Monthly calls

New clinics launched in 90 days

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A Unified, Scalable Communication Ecosystem for Online Education Provider

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ZyraLearn

Online education provider boosts engagement and speeds up onboarding with Teliqon’s smart communication setup.

38%

More lead conversions

50%

Faster response times

22%

Higher class attendance

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From Friction to Flow: How Quantivo Fixed Their Communication Stack at Scale

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Quantivo Finance

Fintech company with worldwide reach streamlines global operations and scales customer support with Teliqon’s cloud-based voice and messaging tools.

20+

More lead conversions

49%

Shorter wait times

40%

Boost in internal response speed

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FAQ

Teliqon’s Assistance Center combines cloud telephony, SMS, and automation in one platform, making it far more flexible than legacy tools. Instead of managing multiple vendors, you get a single streamlined service that grows with your business. Our focus is on usability – teams can set up in a day and immediately start handling cases. With integrations into CRMs and ticketing tools, everything is tracked in one place. This level of simplicity is what most companies expect when looking for best help center software.