Telecom Solutions for eCommerce
Stay ahead when orders and questions flood in. With Teliqon’s call center eCommerce solution, you scale support effortlessly, keep every shopper informed, and turn busy seasons into growth seasons.
Why e-commerce brands need specialized contact center support
Shoppers today expect instant answers about their orders, returns, and deliveries. During sales peaks, hundreds of requests can hit your team at once – and without the right tools, it’s easy to get buried under emails, chats, and calls. A generic setup often can’t keep up, leaving customers waiting and pushing up cart abandonment and return rates.
A tailored solution built for online retail makes all the difference. With features like automated order updates, smart call routing, and multichannel support, an eCommerce call center services platform helps you respond faster, handle volume smoothly, and keep customers loyal even during your busiest periods.
Reach out instantly, wherever your clients are
Send a text, make a call, and make sure your agents' efforts are spent productively. Our smart communication tools scale with your business, helping boost customer loyalty, increase revenue, and improve team efficiency.
Cloud PBX
Auto Dialer
Bulk SMS
Integration & API
Virtual phone numbers
Teliqon’s eCommerce call center solution types
Inbound and outbound order handling
E-commerce brands deal with sudden spikes in calls about orders, shipping, and payments. Teliqon routes every inbound request with smart IVR and queues, while outbound tools like Auto Dialer and local virtual numbers confirm orders or deliveries on time.
VoIP-based call centers
Teliqon’s VoIP backbone spans 170+ countries, giving online retailers reliable, high-quality calls without extra hardware. Add agents or languages in seconds, keep costs predictable, and manage sales peaks smoothly.
Hosted and virtual models
Whether you run a small shop or a global marketplace, hosted and virtual setups let you unify remote agents, warehouses, and logistics partners. Your whole operation runs securely in one place, with full visibility for managers and consistent service for buyers.
Storefront and CRM integration
Disconnected tools slow support and create errors. Teliqon links directly with Shopify, WooCommerce, Magento, and CRMs, logging every call, SMS, or chat automatically. Agents see the full order history, making resolutions faster and customer interactions more personal.
From a weekend store to a global name
Turn busy hours into growth
Sales rushes pile up, calls go unanswered, and customers are left waiting.
Smart queues, quick callbacks, and auto-SMS keep every order moving.
Make returns simple
Refunds drag on for days, frustrating customers and adding costs.
Fast routing and clear SMS steps make returns smooth and quick.
Build trust with every confirmation
Shoppers ignore calls from foreign-looking numbers, delaying order approvals.
Local virtual numbers and branded SMS confirm purchases instantly and reliably.
Free agents from repetitive tasks
Support lines get stuck answering the same questions about delivery or payment.
IVR filters and automated SMS handle routine updates, while agents focus on real issues
Keep campaigns smooth under pressure
Flash sales and Black Friday rush quickly overload agents, causing long waits and abandoned carts.
Extra capacity kicks in automatically, and quick SMS updates reassure customers their orders are on track.
Turn one-time shoppers into regulars
Customers often disappear after making their first purchase, lowering long-term revenue.
An eCommerce call center with SMS campaigns re-engages buyers through reminders and offers.
Feedback gathered easily with SMS
You’re unaware of customer experiences: no insights into service quality prevent the store from growing with feedback.
SMS surveys after each purchase capture instant feedback, help improve support, and give you clear data to refine the customer journey.
Speak your customer’s language
Generic menus and messages confuse international buyers, gatekeeping their trust and second purchase.
Localized IVR menus and SMS in the shopper’s native language make service clear and personal.
Features of Teliqon’s platform for eCommerce brands
Smart call routing
Distribute every incoming request to the right agent with queues, IVR, and role-based rules. Customers get fast answers; teams stay organized during peak hours.
Instant analytics
Track call volumes, wait times, and resolution rates in one dashboard. This call center for eCommerce insight helps brands staff smartly and improve service quality.
CRM and storefront integration
Connect directly with Shopify, WooCommerce, Magento, and major CRMs. Every call, SMS, or chat is logged automatically, giving agents full context.
Order and delivery updates
Send instant SMS confirmations, shipping alerts, and payment reminders. Buyers always know what’s happening with their purchase, reducing support load.
Seamless returns management
Route calls and chats directly to the returns team and send automated SMS instructions. Customers get clarity, while businesses cut processing time.
Global virtual numbers
Use local or toll-free numbers in 100+ countries. Customers answer more calls from familiar IDs, improving trust and completion rates.
Omnichannel support
Combine calls, chat, and email into one platform. Agents never miss a request, and customers choose the channel they prefer for their convenience.
24/7 availability
Offer around-the-clock service across time zones. Automated responses and flexible routing make sure no shopper feels left behind.
Use cases: small shops to large online retailers
Boutique online stores
Smaller shops use Teliqon to look professional from day one – local numbers, branded greetings, and order updates build trust with every buyer.
Growing D2C brands
Direct-to-consumer businesses scale faster with automated confirmations, smart routing, and analytics that help manage rising order volumes.
Enterprise-level retailers
Large online retailers rely on Cloud PBX, virtual numbers, and CRM integrations to manage international traffic, process returns efficiently, and deliver consistent service worldwide.
Marketplaces and multi-vendor platforms
Teliqon centralizes support for sellers, buyers, and logistics partners. Omnichannel tools keep communication smooth across thousands of interactions daily.
Empowering Businesses Across Industries
Trust tried and reviewed experts
Logistics
Healthcare
EdTech
Financial Services
Movanta Logistics powers smoother, faster logistics across 20+ countries with Teliqon’s cloud communication suite.
Cirava Care delivers faster, more secure care across its clinic network with Teliqon’s cloud-based communication tools.
Online education provider boosts engagement and speeds up onboarding with Teliqon’s smart communication setup.
Fintech company with worldwide reach streamlines global operations and scales customer support with Teliqon’s cloud-based voice and messaging tools.
FAQ
An eCommerce call center is a customer support hub designed specifically for online retail. It manages inbound questions about orders, returns, and deliveries, and can also make outbound calls for confirmations or promotions. With tools like IVR, virtual numbers, and SMS automation, it keeps shoppers informed without overwhelming your team. A modern setup runs in the cloud, so it scales easily with seasonal demand.
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