Micros Fidelio PMS Phone Integration Setup | Teliqon

Connect your PBX system to Micros Fidelio for seamless hotel management. Enhance guest services, ensure accurate call accounting, and improve staff efficiency with a powerful telephony integration.

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Full PMS + PBX Integration for Hotels

Teliqon PBX integrates smoothly with your hotel management system through the FIAS protocol, enabling seamless two-way communication between the platforms. Whether you're using Micros Fidelio Opera PMS or another supported solution, all essential PMS events — check-ins, check-outs, room moves, wake-up requests, minibar charges — are instantly updated in the PBX.

Guest names automatically appear on room extensions, call permissions adjust as guests arrive or leave, and billing data flows back into PMS Micros Fidelio without manual effort. Housekeeping updates and DND status stay in sync across both systems, helping your staff work more efficiently and ensuring your hotel provides a flawless guest experience.

Benefits of Integration

Personalized Guest Experience

Guests’ names appear on room phones after check‑in through the Micros Fidelio PMS integration, enabling staff to deliver a more premium service.

Accurate Billing & Charges

All call data and extra room charges are auto-sent to Micros Fidelio hotel property management systems, ensuring accurate billing updates.

Unified Room Management

Housekeeping and DND status changes. Everything automatically syncs across systems, removing manual tasks and reducing mistakes.

Automated Wake‑Up Calls

Wake‑up scheduling in PMS is synced with PBX — calls are auto-triggered, improving guest convenience and reducing workload.

Improved Operational Efficiency

With the Micros Fidelio PMS interface, you avoid duplicate data entry and manual syncing — reducing workload, cutting labour costs.

Reduced Error & Overhead Risk

Automated syncing keeps PMS and PBX perfectly aligned — guest details, room status and billing stay consistent with far fewer human errors.

Better Service Quality

Quicker room setup, precise billing, dependable wake-up calls, and personalised service all contribute to higher guest satisfaction.

Future‑Ready Hotel Infrastructure

Thanks to a direct FIAS integration, your hotel’s telecom system stays compatible with leading PMS solutions such as Fidelio and OPERA.

Micros Fidelio PMS Call Accounting & Telephony Sync

Improve guest service, automate call accounting, and boost staff efficiency with a reliable telephony connection.

Core Integration Benefits

Automatic Guest Status Sync

Automatically updates guest name, extension, call permissions, voicemail, and DND during check-in/out. Ensures correct billing and guest personalization.

Personilised Greetings

Guests enjoy a personalized touch as their name appears on the phone, allowing staff to greet them warmly and elevate the service experience.

Minibar & Extra Services

Housekeeping/staff post minibar or extra service charges via room phone feature-codes, automatically updating the PMS bill. Everything remains up-to-date.

Wake‑Up Call Scheduling

Wake‑up calls set in PMS are automatically pushed to PBX — guests receive timely wake‑up calls without manual intervention. It streamlines hotel workflows.