Oracle Hospitality Opera PMS Integration Setup | Teliqon
Integrate your hotel's phone system with Oracle Hospitality Opera PMS. Automate guest call billing and streamline front desk operations with a secure and reliable solution.
Seamless PBX & PMS Integration
Teliqon PBX connects directly with the Oracle Hospitality OPERA Property Management System (OPERA PMS) using the FIAS (Fidelio Interface Application Specification) protocol. When guests check in, check out, change rooms, or request services, the PBX instantly and automatically updates room extensions, billing details, and other settings within the Oracle Hospitality OPERA ecosystem. Everything is handled in real time, without middleware, ensuring smooth, efficient hotel operations.
Why This Integration Works
Personalised Guest Experience
Guests’ names appear on room phones just after check-in via the Oracle Opera Hospitality integration, enabling staff to address guests by name.
Lower Operational Costs
Automation reduces manual tasks, minimizes errors, and eliminates unnecessary steps, helping hotels save on overall costs.
Reduced Training & Errors
With routine tasks automated, staff no longer need to switch systems constantly and can dedicate more attention to guests.
Streamlined Front Desk Operations
Registration of arrivals, departures, and transfers to other rooms automatically updates the PBX, so there's no need to make changes manually.
Automatic Billing Accuracy
The cost of calls, minibar items, and other services is sent from the PBX to the Opera management system for accurate updating of guest accounts.
Faster Guest Turnaround
When guests check in or move to another room, the telephone system is updated immediately, so they have full access to the telephone right away.
Higher Operational Visibility
Management gains clearer insight into usage, billing, and service status thanks to a unified system. You can easily spot issues before they impact guests.
Improved Housekeeping
Housekeeping updates and Do-Not-Disturb requests are automatically synchronized between the PMS and PBX, keeping information up to date.
Simplified Oracle Opera PMS Setup for Telephony
Integrate your system with Oracle Opera PMS to automate guest call billing and streamline front desk operations with a reliable connection.
Teliqon PBX Key Featutes
Do‑Not‑Disturb Activation
If a guest activates DND in the PMS, the PBX updates the room extension to DND mode so no calls disturb them.
Wake‑Up Call Scheduling
Wake-up alarms configured in the PMS are synced with the PBX and executed according to custom prompts and timing.
Check‑Out Call Blocking
When a guest checks out, outbound calling from the room’s extension is automatically turned off, ensuring proper access control.
Room Move Synchronization
When a guest changes rooms, the PBX auto-updates the extension assignment and name without manual input.
No Middleware Required
Integration uses the direct FIAS/IFC8 protocol between the PBX and PMS, reducing complexity and cost for teams.
Take Your Contact Center to the Next Level in 5 Steps
Book a Discovery Call
Learn how Teliqon’s solutions can enhance sales, communication & efficiency.
Receive a Custom Proposal
Get a tailored plan with the best Teliqon solutions for your business needs.
Seamless Integration
Set up Teliqon’s tools in your existing systems for seamless operations performance.
Maximize Outcomes
Boost communication with high-quality calls and improved SMS campaigns.
24/7 Support and Optimization
Enjoy ongoing 24/7 support to ensure smooth operations & continuous improvement.
FAQ
The integration supports Oracle Opera PMS, including Oracle Hospitality OPERA 5 (version 5.6) or OPERA Cloud, along with IFC8 version 8.15.0.0 and FIAS version 2.20.25 or later.
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