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Integrate your hotel's phone system with Oracle Hospitality Opera PMS. Automate guest call billing and streamline front desk operations with a secure and reliable solution.
Teliqon PBX connects directly with the Oracle Hospitality OPERA Property Management System (OPERA PMS) using the FIAS (Fidelio Interface Application Specification) protocol. When guests check in, check out, change rooms, or request services, the PBX instantly and automatically updates room extensions, billing details, and other settings within the Oracle Hospitality OPERA ecosystem. Everything is handled in real time, without middleware, ensuring smooth, efficient hotel operations.
Guests’ names appear on room phones just after check-in via the Oracle Opera Hospitality integration, enabling staff to address guests by name.
Automation reduces manual tasks, minimizes errors, and eliminates unnecessary steps, helping hotels save on overall costs.
With routine tasks automated, staff no longer need to switch systems constantly and can dedicate more attention to guests.
Registration of arrivals, departures, and transfers to other rooms automatically updates the PBX, so there's no need to make changes manually.
The cost of calls, minibar items, and other services is sent from the PBX to the Opera management system for accurate updating of guest accounts.
When guests check in or move to another room, the telephone system is updated immediately, so they have full access to the telephone right away.
Management gains clearer insight into usage, billing, and service status thanks to a unified system. You can easily spot issues before they impact guests.
Housekeeping updates and Do-Not-Disturb requests are automatically synchronized between the PMS and PBX, keeping information up to date.
Integrate your system with Oracle Opera PMS to automate guest call billing and streamline front desk operations with a reliable connection.
If a guest activates DND in the PMS, the PBX updates the room extension to DND mode so no calls disturb them.
Wake-up alarms configured in the PMS are synced with the PBX and executed according to custom prompts and timing.
When a guest checks out, outbound calling from the room’s extension is automatically turned off, ensuring proper access control.
When a guest changes rooms, the PBX auto-updates the extension assignment and name without manual input.
Integration uses the direct FIAS/IFC8 protocol between the PBX and PMS, reducing complexity and cost for teams.
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Receive a Custom Proposal
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Seamless Integration
Set up Teliqon’s tools in your existing systems for seamless operations performance.
Maximize Outcomes
Boost communication with high-quality calls and improved SMS campaigns.
24/7 Support and Optimization
Enjoy ongoing 24/7 support to ensure smooth operations & continuous improvement.
The integration supports Oracle Opera PMS, including Oracle Hospitality OPERA 5 (version 5.6) or OPERA Cloud, along with IFC8 version 8.15.0.0 and FIAS version 2.20.25 or later.
