WhatsApp Business Platform Integration Setup | Teliqon
Connect with your customers on the world's most popular messaging app. Integrate WhatsApp Business Platform to manage conversations, send notifications, and provide support.
WhatsApp Inside Your PBX
The Teliqon PBX + WhatsApp integration brings all your customer chats into one unified workspace. With our WhatsApp Cloud API integration, customers can message your business number, and agents can reply directly from the PBX messaging panel—no need to switch apps. Conversations can be queued, transferred, escalated to a voice call, or fully logged for future reference. You can also run outbound messages using pre-approved templates. The system automatically matches contacts, stores chat history, and routes messages to the right agents for smooth, organized communication.
Why This Integration Works
Unified Communication Hub
With WhatsApp Cloud API integration, you can manage WhatsApp chats, messages, and SMS from one interface.
Seamless Chat-to-Call
Convert any WhatsApp conversation into a voice call with a single click when deeper interaction is needed.
Automatic Contact Matching
Incoming messages automatically link to existing PBX or CRM contacts, giving agents instant context.
Message Routing & Queues
Route incoming WhatsApp messages to the right agent queues or specific team members based on your rules.
Chat Transfer & Continuity
Transfer active chats between agents or queues without losing any message history and context.
Outbound Messaging Campaigns
Use pre-approved WhatsApp templates to send messages in bulk—useful for notifications, promotions, or alerts.
Detailed Channel Stats
Track message volume, delivery outcomes, failures, and agent response times through built-in stats.
24‑Hour Messaging Recovery
Use pre-approved WhatsApp templates to reach customers again even after the 24-hour reply period exp
Connect with Customers on WhatsApp Business Platform
Reach thousands instantly, manage chats effortlessly, automate replies and notifications, and delight customers with seamless support.
Teliqon PBX Key Features
Bulk WhatsApp Messaging
Schedule and send outbound WhatsApp messages in bulk directly from your PBX, using pre-approved templates for notifications & authentication, and more.
Centralized Chat Records
Keep all customer conversations in one place and clean up WhatsApp chat history on the PBX to boost productivity and optimize team performance.
Unified Support Workflow
Streamline customer assistance across multiple channels by managing WhatsApp chats alongside calls, SMS, and other interactions within a unified interface.
Instant Chat-to-Call Switching
Move seamlessly from chat to voice with one click, enabling faster resolutions and more effective customer communication during high-volume interactions.
Flexible Agent Access
Allow staff to respond from anywhere via a web browser, desktop application, or mobile device, ensuring full mobility without compromising service quality.
Take Your Contact Center to the Next Level in 5 Steps
Book a Discovery Call
Learn how Teliqon’s solutions can enhance sales, communication & efficiency.
Receive a Custom Proposal
Get a tailored plan with the best Teliqon solutions for your business needs.
Seamless Integration
Set up Teliqon’s tools in your existing systems for seamless operations performance.
Maximize Outcomes
Boost communication with high-quality calls and improved SMS campaigns.
24/7 Support and Optimization
Enjoy ongoing 24/7 support to ensure smooth operations & continuous improvement.
FAQ
To enable the WhatsApp PBX integration, you'll need a Teliqon PBX with the Messaging/Omnichannel module and a verified WhatsApp Business integration account (Meta Developer access + business verification).
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