Teliqon Legal Information

Teliqon support terms

LAST UPDATED: 10.06.2025

  1. Introduction
    These support terms describe the way in which Teliqon provides help and assistance to its Customers and Authorized User(s) in relation to their exploitation of Teliqon Services.
    Unless otherwise agreed in writing by the parties, these support terms shall apply upon the entry by the parties into the Terms of Service.

  2. Customers and Authorized User(s) may reach the Teliqon support team to request support and assistance by:

    • - Using email - ;

    • - Using Teliqon Platform;

    • - Using chat-bot on Teliqon Website;

      Support team is available 24/7.

  3. The response time will be

    • - 0-8 hours (during business hours) for issues classified as High priority. 

    • - Within 48 hours for issues classified as Medium priority. 

    • - Within 5 working days for issues classified as Low priority.

      The priority groups will be determined by Teliqon at its sole description. 

  4. Customer and Authorized User(s) Responsibilities. While submitting the support requests, Customer and Authorized User(s) shall provide:

    • - information and to verify Customer and Authorized User(s);

    • - accurate and complete information when reporting an issue;

    • - ensure only authorized contacts communicate with support;

    • - provide Teliqon with the necessary details and artifacts.

  5. Maintenance Notices. Teliqon shall provide Customers and Authorized User(s) with the scheduled Teliqon Services maintenance will be announced at least 24 hours in advance. Emergency maintenance may occur without prior notice if required to protect network stability or security.

  6. Teliqon may update and modify these support terms from time to time. Customers and Authorized Users should review them regularly to ensure they are aware of the most up-to-date terms.

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+372 (536) 86314
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+44 (7700) 183782
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+380 (91) 481 71 58
+380 (91) 481 71 58
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