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Connect Teliqon PBX with HaloPSA to automate communications, create service tickets from calls, and give support teams full visibility into customer interactions and service history.
Teliqon PBX integrates with HaloPSA to connect your phone system with service tickets, customer records, and support workflows. Agents can make one-click calls, automatically log conversations, view caller details before answering, sync contacts, and generate tickets from incoming calls—all within HaloPSA. This ensures every interaction is captured in your service history, helping teams resolve issues faster and improve customer support.
Caller pop-ups instantly display customer details, company information, and previous interactions, so technicians know who's calling.
Generate support tickets automatically from incoming calls to capture every customer request and prevent missed issues.
Automatically log inbound, outbound, and missed calls while attaching notes and recordings to the correct customer record.
Technicians can call customers directly from HaloPSA and continue working without switching between multiple applications.
Call history, notes, recordings, and tickets remain connected to the appropriate customer for complete service visibility.
Automatically sync contacts between HaloPSA and Teliqon PBX so teams always work with up-to-date customer data.
Shared communication history and linked service tickets help support engineers collaborate more efficiently on every issue.
Track calls, response times, ticket creation, and technician productivity in one centralized reporting platform.
Make and receive calls directly within HaloPSA, view customer information instantly, log every interaction automatically, and empower your support teams with a seamless, secure, and efficient CTI experience.
Start calls directly from customers, contacts, or service records in HaloPSA with a single click.
Instantly display customer profiles, organization details, and communication history on incoming calls.
Automatically record inbound, outbound, and missed calls with timestamps, direction, and technician information.
Keep HaloPSA contacts and the Teliqon PBX phonebook automatically synchronized across your organization.
Store conversation notes and access recordings from HaloPSA activities to improve support and coaching.
Create new customer records automatically or manually when unknown callers contact your service desk.
Automatically generate service tickets from calls with call data and AI summaries to speed up issue resolution.
Automatically identify callers by matching phone numbers with existing HaloPSA contacts before the call is answered.
Book a Discovery Call
Learn how Teliqon’s solutions can enhance sales, communication & efficiency.
Receive a Custom Proposal
Get a tailored plan with the best Teliqon solutions for your business needs.
Seamless Integration
Set up Teliqon’s tools in your existing systems for seamless operations performance.
Maximize Outcomes
Boost communication with high-quality calls and improved SMS campaigns.
24/7 Support and Optimization
Enjoy ongoing 24/7 support to ensure smooth operations & continuous improvement.
Teliqon PBX integrates with HaloPSA environments that support REST API connectivity through the Custom CRM Integration framework.
