Call Analytics
Teliqon’s call analytics software gives you a clear view of your customer interactions. Discover what drives engagement, improve team performance, and make smarter decisions with data unfolding as you speak.
What is call analytics and why it matters for your business
Phone call analytics shows you where your calls are coming from and how each one performs. You can see answer rates, peak hours, and how your team handles conversations – all in one place.
Visibility like this helps you understand customer journeys better and spot issues before they cost you sales. With the right data, it’s easier to improve campaigns, support teams, and the overall experience people have with your business.
What you can track with Teliqon call analytics
Caller behavior and intent
See where your calls come from, when people are reaching out, and how they interact with your team. Understand what customers really want and fine-tune your approach to meet their needs.
Agent performance and call quality
Track how well your team is handling conversations, from response times to quality. Spot training needs early and ensure every customer gets a smooth, professional experience.
Conversion funnels and drop‑off points
Follow the customer journey from the first call to the final sale. Identify where people lose interest or hang up so you can fix weak spots and keep them moving forward.
Missed opportunities and peak call times
Discover when calls are missed and when your lines are busiest. With Teliqon’s call analytics services, you can adjust staffing and make sure no customer slips through the cracks.
Features of our call analytics software
Multi‑source attribution
Generate on‑demand or scheduled reports – filter by call type, time, or department – and get clear insights with visual categories like extensions, trunks, and queues for ads, web, and offline.
Agent activity overview
Track when agents log in, pause, miss calls, or complete interactions. Use this data to spot workflow gaps, rebalance workloads, and support better team performance.
CRM and marketing platform integration
Seamlessly connect your tools to keep customer data in sync and streamline your workflows with phone analytics.
Call Detail Records (CDR)
Access full Call Detail Records for deeper insights into call history, duration, and outcomes, ensuring nothing gets missed.
Real‑time dashboards and alerts
Track every conversation as it happens. Get instant notifications on key metrics so you can react faster and stay in control.
Custom filters and smart sorting
Quickly filter and sort support or sales calls by agent, duration, outcome, or custom tags to spot trends and act faster.
Reporting and performance insights
Call analytics software helps generate clear, actionable reports to optimize staffing, scripts, and customer journeys.
Easy reports export and dashboard
Download and share customized reports in just a few clicks, making it easier to align teams and track progress over time.
Departments that thrive with call analytics
Sales departments and lead verification
Sales teams use Teliqon’s platform to monitor response rates, refine outreach, and close more deals. Lead generation teams get the insights they need to qualify prospects faster and prioritize the leads most likely to convert.
Customer support and routing
Support agents and call centers get the call center phone data analytics they need to reduce missed calls and improve customer satisfaction across every interaction.
Digital marketers and growth managers
Support agents and call centers get the call center phone data analytics they need to reduce missed calls and improve customer satisfaction across every interaction.
Business intelligence departments
BI teams gain access to actionable reports that reveal patterns, peak times, and areas for improvement, driving smarter decisions company‑wide.
How to receive and make calls?
IP phone
Mobile phone
Headset + Computer
Why Choose Teliqon
Cloud‑based and scalable infrastructure
Metrics reports and KPIs
Quick integration with existing tools
Enterprise‑level security
Empowering Businesses Across Industries
pricing
Scalable Pricing Tariffs for Every Stage of Growth
Teliqon Starter
Teliqon Business
Teliqon Ultimate
Teliqon Custom
Trust tried and reviewed experts
Logistics
Healthcare
EdTech
Financial Services
Movanta Logistics powers smoother, faster logistics across 20+ countries with Teliqon’s cloud communication suite.
Cirava Care delivers faster, more secure care across its clinic network with Teliqon’s cloud-based communication tools.
Online education provider boosts engagement and speeds up onboarding with Teliqon’s smart communication setup.
Fintech company with worldwide reach streamlines global operations and scales customer support with Teliqon’s cloud-based voice and messaging tools.
Take Your Contact Center to the Next Level in 5 Steps
Book a Discovery Call
Find out how our call back services can reduce missed calls and boost your team’s efficiency.
Get a Custom Callback Plan
Receive a tailored solution based on your industry, volume, and goals – powered by our call back system.
Integrate with Your CRM
Connect your CRM or business tools for a fully synced VoIP call back system with zero setup hassle.
Automate & Launch
Activate your automatic call back system and start connecting with more customers, faster.
Optimize with 24/7 Support
Enjoy ongoing improvements with help from our dedicated support team – your expert call back service provider.
Reach out to Kickstart Your Global Reach!
- Teliqon offers business phones for more than 178 countries.
- Customized rates are available for wholesale customers.
- The final cost may vary.
- Get information about the availability of phone numbers for the country you need.
- Customized terms and rates for your business.
- Feature-rich business telephony for growth and scaling.
- 24/7 technical support.
What is your primary reason for considering a Virtual PBX system?
FAQ
Call analytics tracking collects and analyzes data from your phone interactions, showing you patterns like call volumes, answer rates, peak times, as well as many others. It helps businesses make smarter decisions and improve customer engagement.
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