Call Queue Software

Seamless call management starts here: Teliqon’s call queue management system optimizes every customer interaction, keeping your teams efficient and your clients satisfied – no matter where they are.

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150+
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125+
Сommunication Features
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99.99%
Uptime
24/7
24/7
Support Availability
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What is a call queue system and how does it work?

A call queue system keeps your business connected by organizing incoming calls into a smart, virtual line. Instead of frustrating busy signals, your customers are greeted with professional messages, voice directions or notifications, or music while they wait to be helped – improving their experience and keeping them engaged. With Teliqon’s intelligent call queuing, you prioritize important customers, minimize wait times, and route every call to the right agent effortlessly (thanks to call center queue function). It’s the simplest way to handle more calls, boost satisfaction, and make sure every opportunity to connect – and sell – is captured.

Why Queue Management Matters for Customer Service

Slash Abandonment Rates

Slash Abandonment Rates

Long waits drive customers away. Smart phone call queuing systems shorten wait times and keep callers engaged, drastically lowering abandonment rates and improving satisfaction.

Unlock Peak Agents’ Performance

Unlock Peak Agents’ Performance

With organized queues, agents focus on conversations, not scrambling between calls. This leads to faster resolutions, happier customers, and higher overall team efficiency.

Give Callers Transparency

Give Callers Transparency

Let your customers know exactly where they stand in the queue. Real-time updates and estimated wait times create a smoother, more reassuring experience that builds trust.

Prioritize 
What Matters

Prioritize What Matters

Automatically route VIPs, urgent cases, or specialized inquiries to the right agents first with Intelligent Call Routing. Smarter queue management ensures important customers aren’t left waiting.

Turn Data 
into Action

Turn Data into Action

Get queue insights: monitor call volumes, wait times, and agent availability live. Adjust staffing and priorities on the fly to stay ahead of call surges and customer needs.

Build Loyalty from the First Ring

Build Loyalty from the First Ring

A smooth, respectful waiting experience sets the tone for the entire interaction. Great queue management helps create first impressions that turn into long-term loyalty.

Customizable Queue Logic

Customizable Queue Logic

Set smart rules for routing, prioritization, and overflow, enjoying full control over how each caller is handled in our call queuing software. Adapt quickly to changing call volumes or team capacity.

Capture 
More Revenue

Capture More Revenue

Every missed call could be a lost sale. A well-managed queue ensures that high-value opportunities are never dropped, helping sales and support teams respond quickly and close more deals.

Key Features of Teliqon’s Queue Software

Smart Call Routing & Overflow Settings

Smart Call Routing & Overflow SettingsSmart Call Routing & Overflow Settings

Automatically direct calls based on agent skills, business hours, or caller type – and set overflow rules to handle peak times with zero disruption.

Feature Home ItemFeature Home Item

Position-in-Queue Notifications

Position-in-Queue NotificationsPosition-in-Queue Notifications

Show transparency by letting callers know where they stand in line – helping to manage expectations and reduce abandonment.

Estimated Wait Time Announcements

Estimated Wait Time AnnouncementsEstimated Wait Time Announcements

Keep callers informed with real-time estimates, reducing anxiety and increasing the chances they’ll stay on the line.

Integration with IVR and CRM Platforms

Integration with IVR and CRM PlatformsIntegration with IVR and CRM Platforms

Seamlessly connect with your IVR menus and CRM systems to personalize caller experiences and streamline workflows.

Priority Queues for VIPs & Urgent Calls

Priority Queues for VIPs & Urgent CallsPriority Queues for VIPs & Urgent Calls

Give special customers or urgent inquiries fast-lane access by prioritizing them within the queue automatically.

Agent Availability Sync

Agent 
Availability SyncAgent 
Availability Sync

Track agent status in real-time to intelligently balance workloads and maximize active call handling.

Call Queue Analytics & Live Monitoring

Call Queue Analytics & Live MonitoringCall Queue Analytics & Live Monitoring

Access live dashboards and historical reports to analyze wait times, agent performance, and queue health.

Custom Music, Messaging & Branding

Custom Music, Messaging & BrandingCustom Music, Messaging & Branding

Replace generic hold music with branded messages, product updates, or promotions – turning wait time into marketing time.

Use Cases and Industries

High-Traffic Support Lines

High-Traffic Support Lines

Ideal for businesses handling thousands of daily inquiries – keep queues flowing and customers informed during peak hours.
Healthcare Reception Systems

Healthcare Reception Systems

Manage appointment calls, prescription queries, and patient follow-ups with minimal wait times and HIPAA-friendly call flows.
Financial Customer Service Desks

Financial Customer Service Desks

Maintain trust and responsiveness with secure, organized queuing for high-value banking and insurance interactions.
Multilingual Hotlines

Multilingual Hotlines

Route calls based on language preferences using smart IVR and multilingual agent matching – perfect for global businesses.
E‑Commerce & Retail Helpdesks

E‑Commerce & Retail Helpdesks

Handle spikes during product launches, sales, and holiday seasons with intelligent overflow queues and real-time updates.
Government & Public Sector Inquiries

Government & Public Sector Inquiries

Streamline citizen support for government hotlines and administrative offices – improve service transparency and reduce frustration.
Education & Enrollment Support

Education & Enrollment Support

Efficiently manage student queries, admissions calls, and tech support across school districts, universities, and online platforms.
Tech & SaaS Product Support

Tech & SaaS Product Support

Deliver real-time assistance for software troubleshooting, account issues, and onboarding – all without dropped calls or long delays.
BPO & Outsourcing Teams

BPO & Outsourcing Teams

Maximize productivity for third-party contact centers handling client accounts across different industries and time zones.

How to receive and make calls?

IP phone

IP phone

Self-contained, wired connection – no PC required.
Mobile phone

Mobile phone

Call from your smartphone with the help of a mobile app
Headset + Computer

Headset + Computer

Use a headset in pair with the computer – for best results, use a noise-canceling one.
Why Choose Teliqon

Why Choose Teliqon

Built for Reliability – Secure, Scalable Cloud Infrastructure

With 99.99% uptime, geo-redundant servers, and enterprise-grade encryption, Teliqon keeps your communication stable and secure.

Onboarding Made Simple – With Dedicated Support

Launch in one day with expert setup and personalized training. Our 24/7 support team is here every step of the way.

Fast, Seamless Integration with CRM & IVR

Connect your existing tools in minutes – no costly development or downtime required.

Transparent, Scalable Pricing with No Setup Fees

Only pay for what you use. No hidden costs, no per-agent pricing – just flexible plans designed to grow with your business.

Empowering Businesses Across Industries

Call Center
Call Center
Contact Center
Contact Center
Customer Service
Customer Service
Assistance Center
Assistance Center
Startups
Startups
Small Business
Small Business
Enterprise
Enterprise
IT
IT
Fintech
Fintech
E-commerce
E-commerce
Retail
Retail
Healthcare
Healthcare

pricing

Scalable Pricing Tariffs for Every Stage of Growth

Teliqon Starter

Teliqon Starter

$37/ month
Per 10 users. Billed annually
$4 / cost of additional user
Call Routing & Cloud Telephony
Teliqon International Phone Numbers (175+ countries)
Call Routing (Inbound & Outbound)
Internal calls in Teliqon Cloud PBX
Auto Dialer
Analytics & Quality Control
Call recording
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Most popular
Teliqon Business

Teliqon Business

$67/ month
Per 25 users. Billed annually
$3 / cost of additional user
Call Routing & Cloud Telephony
Teliqon International Phone Numbers (175+ countries)
Call Routing (Inbound & Outbound)
Internal calls in Teliqon Cloud PBX
Auto Dialer
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Voicemail
Analytics & Quality Control
Call recording
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Teliqon Ultimate

Teliqon Ultimate

$97/ month
Per 40 users. Billed annually
$2 / cost of additional user
Call Routing & Cloud Telephony
Teliqon International Phone Numbers (175+ countries)
Call Routing (Inbound & Outbound)
Internal calls in Teliqon Cloud PBX
Auto Dialer
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Voicemail
Unified Communications & Collaboration
Conference call
Video Calls
Analytics & Quality Control
Call recording
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Teliqon Custom

Teliqon Custom

Special offer
Contact us for a customized quote
Tailored Virtual PBX Setup
Custom Call Routing Solutions
Scalable Plans for Growing Teams
Industry-Specific Configurations
Dedicated Account Setup Assistance
Personalized IVR Menu Design
Geographic Call Management Customization
Hybrid Telephony Integrations
Custom Security & Access Control
On-Demand Feature Add-Ons
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Trust tried and reviewed experts

Quote
We were looking for a partner who truly understands what it means to scale fast without sacrificing quality. Teliqon became that partner. Their platform helped us streamline communication, boost team efficiency, and stay fully connected no matter where our people were. It’s rare to find a provider that’s both flexible and rock-solid reliable.
Emma Gallagher
Emma Gallagher
CEO, ZephyraEco Dynamics, Clean Tech/Renewable Energy Solutions
Quote
With remote teams across multiple countries, we needed more than just a telecom service — we needed a solution that grows with us and protects what matters. Teliqon delivered exactly that. Their responsiveness, uptime, and clarity in communication are game changers for any company that values operational integrity.
Marius Novak
Marius Novak
CEO, WorldTreeSolutions Solutions (Estonia)
Quote
Honestly, we plugged in Teliqon expecting just another comms layer. What we got was full-stack infra clarity: SIP trunking that doesn’t choke, DID routing that makes sense, and real QoS dashboards we didn’t have to build ourselves. Plus, their recovery flows are solid — failover kicked in before our internal monitors did.
Valentina Ricci
Valentina Ricci
CTO, ProntoLingo Systems, Enterprise Networking / Telco Infrastructure
Quote
Teliqon gave us what most vendors promise but rarely deliver — actual stability under scale. Their infrastructure handles spikes like a champ, APIs are extensible, async-friendly, and log everything we care about. We wired it into our CI/CD to auto-provision comms for new pods — devs love it, ops sleep better. Win-win.
Louis Becker
Louis Becker
CTO, Omevix AI (Germany)
Quote
As a marketer, you’re always balancing performance and cost. Teliqon gave us the perfect mix — powerful tools for SMS and voice, seamless campaign tracking, and insights that help us double down on what works. Our communication is sharper, faster, and finally fully measurable.
Iryna Kovalchuk
Iryna Kovalchuk
Marketing Lead, Neuvoria Commerce, E-commerce SaaS / Performance Marketing
Quote
Before Teliqon, tracking follow-ups and call results felt like chaos. Now we’ve got everything in one place (calls, SMS reminders, CRM integration) it just flows. My team spends less time switching tools and more time actually closing deals. Honestly, it's a new better chapter for our sales rhythm.
Marco Ruiz
Marco Ruiz
Sales Lead, Omevix Health, Healthtech / B2C Wellness Services
Quote
We were missing way too many leads simply because we didn’t call fast enough, or lost them in the shuffle. Since switching to Teliqon, our response time is sharp, and the call analytics help us coach reps in real time. Plus, the mobile numbers give our team the freedom to work from wherever and still sound local.
Kate O’Donnell
Kate O’Donnell
Business Development Manager, Domin & Arquette Capital, Financial Services / SMB Lending

Take Your Contact Center to the Next Level in 5 Steps

01

Book a Discovery Call

Learn how Teliqon’s solutions can enhance communication, efficiency, and sales.

02

Receive a Custom Proposal

Get a tailored plan with the best Teliqon solutions for your business.

03

Seamless Integration

Set up Teliqon’s tools in your existing systems for seamless operations.

04

Maximize Outcomes

Boost communication with high-quality calls, SMS campaigns, and improved

05

24/7 Support and Optimization

Enjoy ongoing 24/7 support to ensure smooth operations and continuous improvement.

LogisticsLogistics
HealthcareHealthcare
EdTechEdTech
Financial ServicesFinancial Services
Movanta

Movanta Logistics powers smoother, faster logistics across 20+ countries with Teliqon’s cloud communication suite.

12%
Lower fuel costs
35%
Fewer support calls
45%
Boost in customer satisfaction
Learn More
Cirava Care

Cirava Care delivers faster, more secure care across its clinic network with Teliqon’s cloud-based communication tools.

6+
Cities
50k+
Monthly calls
3
New clinics launched in 90 days
Learn More
ZyraLearn

Online education provider boosts engagement and speeds up onboarding with Teliqon’s smart communication setup.

38%
More lead conversions
50%
Faster response times
22%
Higher class attendance
Learn More
Quantivo Finance

Fintech company with worldwide reach streamlines global operations and scales customer support with Teliqon’s cloud-based voice and messaging tools.

20+
More lead conversions
49%
Shorter wait times
40%
Boost in internal response speed
Learn More

Reach out to Kickstart Your Global Reach!

  • Teliqon offers business phones for more than 178 countries.
  • Customized rates are available for wholesale customers.
  • The final cost may vary.
  • Get information about the availability of phone numbers for the country you need.
  • Customized terms and rates for your business.
  • Feature-rich business telephony for growth and scaling.
  • 24/7 technical support.
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What is your primary reason for considering a Virtual PBX system?

FAQ

Call queue software is a tool that manages incoming calls by placing them into a virtual line when all agents are busy. It helps businesses reduce missed calls and customer frustration, and is a core component of any efficient call queue management system or call center queuing setup.

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