AI Call Transcription
Turn every voice or video call into accurate text and useful summaries with built‑in AI in Teliqon PBX — follow conversations more efficiently, find key insights, and boost productivity without manual note‑taking.
How Call Transcription Works
AI Call Transcription is a smart PBX feature that automatically converts spoken audio during a one‑on‑one voice or video call into readable text in real time. Administrators enable the feature in the PBX AI settings, select which extensions can use it, and set the transcription language. During or after a call, the system generates a detailed transcript and a concise summary, helping users review call content and extract key points and action items.
Benefits of Using Call Transcription Services
Speech‑to‑Text Recording
Turn conversation into actionable text with a call transcriber service that makes it easy to review and analyze every call in seconds.
Instant Insights Without Note‑Taking
Read full transcripts or notes after the call when you transcribe phone calls, saving time and eliminating the need for manual work.
Better Collaboration & Follow‑Ups
Transcribing a call makes it simple to share transcripts with colleagues and maintain clear internal alignment across teams and departments.
Time‑Saving Workflow
Skip listening to long recordings — quickly scan the text to understand what was said with the smart call transcriber in just seconds.
Manual Language Selection
Skip listening to long recordings — quickly scan the text to understand what was said with the smart call transcriber in just seconds.
Call Transcript Availability
Transcripts generated through AI call recording are stored in call logs and can be used for compliance validation and quality analysis.
Highlights & Summaries
Auto-generated summaries highlight critical action points, making post-call tasks easier to prioritize without manual note-taking.
Accessible Anywhere
Transcripts generated through call to text are available directly in call logs and synched across PBX clients, supporting efficient collaboration.
Teliqon PBX Key Features
Real‑Time Call Transcription
AI processes audio in real time to transcribe conference calls, generating live text so users can follow discussions.
Automatic Call Summaries
After the call, the conference call transcription generates a concise summary highlighting key points for quick reference.
Extension Permissions Control
Admins control transcription access by assigning it to specific extensions or groups aligned with security standards.
Client Sync Across Devices
Transcription results synchronize to desktop, mobile, and web clients, so users always have real-time access.
Language Configuration
Choose the language for transcription and customize settings for different users. Ensuring accurate multilingual support.
Transcript in Call Logs
AI transcripts and summaries are stored with call logs and can be accessed later. Ensuring full conversation traceability.
Manual Trigger Option
When automatic transcription is disabled, users can start transcription manually during a call from the client interface.
Usage Reporting
The PBX provides a transcription usage report that displays detailed statistics on consumed transcription minutes.
How boosts performance across industries
Sales Teams
AI call transcription captures every conversation detail, helping sales teams review calls, refine pitches, and improve follow-up accuracy.
Customer Support
Support teams use call transcripts to resolve issues faster, ensure consistent responses, and improve service quality without replaying calls.
Healthcare & Clinics
Accurate call transcripts support patient communication records, appointment verification, and internal audits while reducing administrative load.
Financial Services
Teams rely on call transcriptions to maintain audit trails, support regulatory compliance, and document customer interactions clearly.
Hospitality
Hotels and service providers use transcripts to track guest requests, reduce misunderstandings, and improve service consistency.
Legal & Professional Services
Call transcription provides reliable written records of client discussions, supporting documentation, review, and compliance needs.
Remote & Distributed Teams
Transcripts help remote teams stay aligned by making call content searchable, shareable, and easy to review across locations.
Education & Training
AI call transcription helps education providers and training teams review consultations, onboarding calls, and student inquiries for quality and consistency.
How to receive and make calls?
IP phone
Mobile phone
Headset + Computer
Why Choose Teliqon
Cloud‑based and scalable infrastructure
Metrics reports and KPIs
Quick integration with existing tools
Enterprise‑level security
Empowering Businesses Across Industries
pricing
Scalable Pricing Tariffs for Every Stage of Growth
Teliqon Starter
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Trust tried and reviewed experts
Logistics
Healthcare
EdTech
Fintech
Movanta Logistics powers smoother, faster logistics across 20+ countries with Teliqon’s cloud communication suite.
Cirava Care delivers faster, more secure care across its clinic network with Teliqon’s cloud-based communication tools.
Online education provider boosts engagement and speeds up onboarding with Teliqon’s smart communication setup.
Fintech company with worldwide reach streamlines global operations and scales customer support with Teliqon’s cloud-based voice and messaging tools.
Take Your Contact Center to the Next Level in 5 Steps
Book a Discovery Call
Learn how Teliqon’s solutions can enhance sales, communication & efficiency.
Receive a Custom Proposal
Get a tailored plan with the best Teliqon solutions for your business needs.
Seamless Integration
Set up Teliqon’s tools in your existing systems for seamless operations performance.
Maximize Outcomes
Boost communication with high-quality calls and improved SMS campaigns.
24/7 Support and Optimization
Enjoy ongoing 24/7 support to ensure smooth operations & continuous improvement.
Reach out to Kickstart Your Global Reach!
- Teliqon offers business phones for more than 178 countries.
- Customized rates are available for wholesale customers.
- The final cost may vary.
- Get information about the availability of phone numbers for the country you need.
- Customized terms and rates for your business.
- Feature-rich business telephony for growth and scaling.
- 24/7 technical support.
What is your primary reason for considering a Virtual PBX system?
FAQ
It uses artificial intelligence to convert call audio into readable text in real time and generate post-call summaries through accurate telephone call transcription.
Contact us
You can always send us a message or email. Weʼd be happy to help you out.
